Confirm current service areas and whether your exact neighbourhood is active for them.
Confirm the brokerage relationship, team model, and who is legally representing you.
Ask who handles communication, showings, offer prep, negotiations, and follow-up.
Ask about recent experience with your property type, price band, and local submarket.
Discuss fees, commission structure, buyer representation terms, and cancellation options.
For sellers, ask for the listing plan, pricing logic, preparation calendar, and launch strategy.
For buyers, ask how search, due diligence, offer conditions, and competing-offer strategy work.
Ask how referrals, advertising relationships, sponsored placement, or lead routing are disclosed.
Ask whether any reviews, awards, sales claims, or production claims are current and verifiable.